Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you via email or the contact information provided at checkout.

Shipping Time

Once your order has shipped, delivery times vary depending on your location:

Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occasionally occur due to customs processing, local courier delays, extreme weather, or other circumstances beyond our control.

Total estimated delivery time (processing + shipping): approximately 8–14 business days.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

(Optional: Insert flat rate, free shipping threshold, or carrier-based pricing details here.)

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive this email.

Customs, Duties, and Taxes

Veroneis is not responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's customs office. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing an order.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, please contact us at AndreiDamianRadu@gmail.com with your order number so we can investigate with the shipping carrier.

We are not liable for packages that are confirmed delivered by the carrier to the address provided at checkout but are lost, stolen, or misplaced after delivery.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at AndreiDamianRadu@gmail.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.

Multiple Items / Split Shipments

Orders containing multiple items may be shipped from different warehouses and could arrive in separate packages at different times. This is normal and does not indicate an issue with your order.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

• Email: AndreiDamianRadu@gmail.com
• Website: https://veroneis.com